ANALISIS PERAN DIGITALISASI TERHADAP PENINGKATAN PENDAPATAN DAN PENYERAPAN TENAGA KERJA USAHA MIKRO, KECIL DAN MENENGAH SEKTOR JASA
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Abstrak
This study aims to understand the role of digitalization in the
marketing of service sector MSMEs, as well as to assess its
impact on increasing income, and to explore the role of these
MSMEs in employment absorption in the Sidokare subdistrict.
The method used is qualitative with a case study approach,
involving five types of businesses such as laundry, shoe cleaning,
helmet cleaning, haircuts, and bag cleaning located in the
Sidokare area, Sidoarjo Regency. Data was collected through
interviews, field observations, and documentation.
The results of this study show that digitalization plays an
important role in increasing the competitiveness and growth of
SMEs in the service sector. The use of digital platforms such as
WhatsApp Business, Instagram, and Facebook is very effective
in promoting online services. The positive impact of
digitalization is seen in the annual increase in SME revenues.
Employment absorption by SMEs in Sidokare Village also
contributes positively to the local economy by creating new
jobs. The responsiveness of SMEs to market demand is
reflected in adjustments to the number of employees.
This study provides suggestions or recommendations
emphasizing the importance of training SME employees in the
use of digital technology to enhance the effectiveness of online
promotion and their digital skills, which will support overall
business growth.
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