ANALISIS PERAN DIGITALISASI TERHADAP PENINGKATAN PENDAPATAN DAN PENYERAPAN TENAGA KERJA USAHA MIKRO, KECIL DAN MENENGAH SEKTOR JASA

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Dio Kharisma Sunhadi

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This study aims to understand the role of digitalization in the 
marketing of service sector MSMEs, as well as to assess its 
impact on increasing income, and to explore the role of these 
MSMEs in employment absorption in the Sidokare subdistrict. 
The method used is qualitative with a case study approach, 
involving five types of businesses such as laundry, shoe cleaning, 
helmet cleaning, haircuts, and bag cleaning located in the 
Sidokare area, Sidoarjo Regency. Data was collected through 
interviews, field observations, and documentation. 
The results of this study show that digitalization plays an 
important role in increasing the competitiveness and growth of 
SMEs in the service sector. The use of digital platforms such as 
WhatsApp Business, Instagram, and Facebook is very effective 
in promoting online services. The positive impact of 
digitalization is seen in the annual increase in SME revenues. 
Employment absorption by SMEs in Sidokare Village also
contributes positively to the local economy by creating new 
jobs. The responsiveness of SMEs to market demand is 
reflected in adjustments to the number of employees. 
This study provides suggestions or recommendations 
emphasizing the importance of training SME employees in the 
use of digital technology to enhance the effectiveness of online 
promotion and their digital skills, which will support overall 
business growth.

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